Making A March On Complaints Throughout March
Throughout the month of March, our team at Pro-Sourcing has been exploring insightful aspects of how to successfully create a world-class complaints operation. All of our social media content has...
14 Days Until the Housing Ombudsman’s Complaint Code Becomes Statutory
1st April 2024 is nearly upon us and the new Complaint Handling Code by the Housing Ombudsman is not an April Fools’ joke! Starting on 1st April 2024, the updated...
Successfully Managing Customer Complaints: Technicalities, Hints, and Tips
Managing customer complaints effectively is a critical skill for any organisation. It not only helps in resolving issues, but is a regulatory requirement which if undertaken well can enhance customer...
The Importance and Benefits of Strong Customer Service for UK Businesses
In today’s competitive business landscape, providing exceptional customer service is more crucial than ever for UK businesses. It’s not just a nice-to-have; it’s a critical component that can significantly impact...
Enhancing Customer Service in UK Social Housing: Strategies and Solutions
Introduction The UK Social Housing sector plays a crucial role in providing affordable and secure housing options to millions of residents. However, with an aging housing stock, increasing demand and...
Mastering Complaints Management: Key Strategies for Building a Successful Function
A well-designed complaints handling process is critical for both public and private sectors, as it creates vital insights which can be used to pinpoint and resolve issues, in turn, enabling...
OPERATIONAL HEALTH CHECK – DEEP DIVE
At Pro-Sourcing Solutions, we’re not about tick box exercises; we champion positive and incremental transformation. Our operational health checks are meticulously designed to uncover inefficiencies that are beneath the surface, fine...
UK CUSTOMER SATISFACTION HITS A NEW LOW SINCE 2015
The Institute of Customer Service has just released their January 2024 Customer Satisfaction Index report, shedding light on current consumer thoughts, perceptions, and behaviours. This year’s findings indicate a concerning trend: average...
DIGITAL TRANSFORMATION – DESPAIR TO EUPHORIA
Digital transformation involves integrating technology platforms to fundamentally change the DNA of a business’s processes, product offerings, and future strategy. It is a strategic journey that, if done well, can...
PLAYBOOK – CUSTOMER SATISFACTION
Does Customers Satisfaction truly add value to your business?! The customer journey plays a significant role in the perception of a business, leaving a lasting impression that can have both...