At Pro-Sourcing Solutions, we’re not about tick box exercises; we champion positive and incremental transformation. Our operational health checks are meticulously designed to uncover inefficiencies that are beneath the surface, fine tune what is working well, and protect your organisation against risk.
🔍 Desktop Deep Dive: We initiate our process through in-depth analysis of your current Target Operating Model, processes, procedures, KPIs, and planning models. This deep dive lays the foundation for understanding how your operation is designed and functions.
🤹♂️ Observations & Testing: While the “Desktop Deep-Dive” provides a solid understanding, witnessing your operations in action is where we truly uncover insights. This phase involves validating that actual processes reflect documented ones and identifying gaps and areas for improvement. Although direct interaction with team members offers immense value, we can also adopt an offline approach through call listening, file reviews, and data analysis.
🚨 Regulatory Assessment: Our extensive experience in regulated industries proves invaluable during our Health Checks. Leveraging insights from our Deep Dive and Observational phases, we evaluate your performance against the critical expectations set by your regulator.
🌟 Customer Experience: At the heart of our operational health checks is a singular focus – to create exceptional customer experiences. We conduct a “mystery shopper” style evaluation to pin-point areas of poor experience along with using external data sources such as Trustpilot to gauge what your customers are really experiencing.
Follow Pro-Sourcing Solutions to make sure you don’t miss out and if you would like a free chat on any challenges you currently have, feel free to reach out or look at how we can support you with our services.
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