Throughout the month of March, our team at Pro-Sourcing has been exploring insightful aspects of how to successfully create a world-class complaints operation. All of our social media content has […]
1st April 2024 is nearly upon us and the new Complaint Handling Code by the Housing Ombudsman is not an April Fools’ joke! Starting on 1st April 2024, the updated […]
Managing customer complaints effectively is a critical skill for any organisation. It not only helps in resolving issues, but is a regulatory requirement which if undertaken well can enhance customer […]
In today’s competitive business landscape, providing exceptional customer service is more crucial than ever for UK businesses. It’s not just a nice-to-have; it’s a critical component that can significantly impact […]
Introduction The UK Social Housing sector plays a crucial role in providing affordable and secure housing options to millions of residents. However, with an aging housing stock, increasing demand and […]
A well-designed complaints handling process is critical for both public and private sectors, as it creates vital insights which can be used to pinpoint and resolve issues, in turn, enabling […]
At Pro-Sourcing Solutions, we’re not about tick box exercises; we champion positive and incremental transformation. Our operational health checks are meticulously designed to uncover inefficiencies that are beneath the surface, fine […]
The Institute of Customer Service has just released their January 2024 Customer Satisfaction Index report, shedding light on current consumer thoughts, perceptions, and behaviours. This year’s findings indicate a concerning trend: average […]
Digital transformation involves integrating technology platforms to fundamentally change the DNA of a business’s processes, product offerings, and future strategy. It is a strategic journey that, if done well, can […]
Does Customers Satisfaction truly add value to your business?! The customer journey plays a significant role in the perception of a business, leaving a lasting impression that can have both […]