1st April 2024 is nearly upon us and the new Complaint Handling Code by the Housing Ombudsman is not an April Fools’ joke!
Starting on 1st April 2024, the updated Complaint Handling Code will be implemented and, for the first time, will become a statutory requirement.
We are gradually seeing updates to websites and policies, but there is still much work to be done.
We have been assisting Associations with complimentary health checks of their externally facing information and so far have identified 67 critical actions and 148 recommended actions.
If you are interested in obtaining initial assurance through our complimentary health check, please get in touch.
Pro-Sourcing Solutions offers wider independent assurance by conducting a thorough review of your complaints and customer service operations. We identify areas of non-compliance with the new code and opportunities for operational efficiencies, thereby providing your board with the independent assurance that your complaints function is operating both compliantly and effectively.
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